At Regrow Labs, we're committed to delivering your hair care products quickly, efficiently, and reliably, whether you're ordering from across the street or across the world. Please review the details below regarding our order processing, shipping timelines, and delivery options.
1. Order Processing & Handling
- Same-Day Fulfillment: Orders placed before 1 PM (local warehouse time) are typically processed and dispatched the same business day (Monday to Friday).
- Extended Handling Times: During high-demand periods (sales, promotions, holidays), please allow up to 2 business days for processing.
2. Shipping Options
We offer both standard and express delivery services:
Australia:
- Standard Shipping — ⏱ 3–5 business days · 💲 Calculated at checkout
- Express Shipping — ⏱ 1–3 business days · 💲 Additional charges apply
United States:
- Standard Shipping — ⏱ 4–7 business days · 💲 Based on region
- Express Shipping — ⏱ 2–4 business days · 💲 Calculated at checkout
3. Rural Deliveries
- Additional time of 1–2 business days may be required for orders to rural or remote locations.
- Rural delivery timeframes may vary depending on local carrier networks.
4. Shipping Costs
- Shipping rates are automatically calculated at checkout based on your selected shipping option and delivery address.
- Promotions offering free shipping will be clearly communicated at checkout when available.
5. Order Tracking
- Once your order ships, you'll receive a shipping confirmation email with a tracking number.
- Use the tracking link in the email to monitor the status and estimated delivery time of your order.
6. Shipping Delays
While we strive to meet all delivery estimates, delays may occur due to:
- Severe weather
- Courier backlogs
- Peak shopping periods (e.g. Black Friday, Christmas)
- Customs clearance (for international orders)
We appreciate your understanding and patience during such events.
7. International Shipping
- We currently ship within Australia and the United States.
- For custom international orders or wholesale inquiries, please contact us directly at support@regrowlabs.com for options and shipping quotes.
8. Contact Information
For questions about your order, delivery status, or shipping support:
📧 Email: support@regrowlabs.com
We're committed to getting your products to you safely and swiftly, and we thank you for choosing Regrow Labs.