At Regrow Labs, customer satisfaction is at the core of everything we do. If you're not entirely happy with your purchase, we're here to help. Please review our policies below regarding returns, refunds, and warranty coverage.
1. 30-Day Store Credit Guarantee
We offer a 30-day store credit guarantee on all eligible purchases. This applies to items that are defective, unfit for use, or not as described.
Eligibility:
- Item must be unused, in original condition and packaging, including tags and barcode.
- Must be returned in the exact condition received. Any wear, use, or damage will void eligibility.
Exclusions:
- Change-of-mind returns are not covered.
- Finding a cheaper alternative after purchase does not qualify.
- If exercising the 30-Day Guarantee, return postage must be covered by the customer. Return labels are only provided for approved warranty claims.
Return Process:
- Email us at support@regrowlabs.com to open a return case.
- You may be asked to cover the return shipping cost.
- Pack your items securely with all original accessories and documentation.
- Ship the package to:
Return Address:
Regrow Labs
[Insert Return Address]
United States / Australia
- Provide tracking details and shipment date to our support team. We strongly advise using a trackable delivery method.
Inspection & Store Credit:
- Items will be inspected upon arrival.
- If approved, store credit will be applied to your Regrow Labs account or issued as an e-gift card.
- Allow 7–10 business days for processing.
- Shipping fees are non-refundable.
2. Warranty Policy
All Regrow Labs products are backed by a 12-month warranty covering defects in materials or workmanship under normal use.
What's Covered:
- Manufacturing defects or faults affecting the product's function.
- Faults that render a product unusable through no fault of the customer.
Exclusions:
- Damage from misuse, modification, accident, or general wear and tear.
- Apparel and custom-made products are not included under this warranty.
Warranty Claim Process:
- Contact support@regrowlabs.com with:
- Your order number
- A description of the issue
- Clear photos showing the defect
- We may request that the item be returned for inspection.
- If approved, we'll repair or replace the item at no cost.
- If a replacement is not available, we'll issue a full refund.
3. Non-Returnable & Non-Refundable Items
These items are not eligible for return or refund:
- Custom or personalized products (e.g., logo-printed gear)
- Gift cards or giveaways
Discounted Products:
- Warranty refunds will be processed at the discounted price paid.
- For non-warranty returns, store credit will be issued for the exact amount paid.
4. Final Refund Conditions
Refunds are only issued once:
- The returned item is received and inspected.
- The item is found to be in original, unused condition.
If any product is damaged, altered, or not in its original packaging, a refund will not be approved.
5. Contact Information
For all questions related to returns, exchanges, or warranty claims, contact:
📧 support@regrowlabs.com
📍 Return Address:
Regrow Labs
Australia
We're committed to providing a smooth and transparent customer experience. Thank you for trusting Regrow Labs.